Support

Questions about a shipment, payment, or account? Send us a note and we will respond by email.

Need faster help?

For urgent shipment, quote, or payment questions, WhatsApp is the fastest way to reach BOXMEX.

Where is my label?
After payment clears, labels are generated automatically. You can open your order confirmation to download the US label and view the Mexico leg when ready.
How do I track my package?
Use the BOXMEX tracking link from your confirmation email or the Track page with your token.
What items are prohibited?
Review restrictions before you pack. Read the prohibited-items policy for the active list.
Lost my tracking link or token?
Try Track if you saved your token, or sign in and open Your orders for the confirmation link—then contact us here if you are still stuck.

For fastest help, include your order number and a short description of the issue.